Guida speaks for your bank, in your bank’s name and colours. It answers customers in their own words and language, guides them through every product, and raises a ticket to your team when a person is needed. Help that follows through, in your Standalone App or inside your own app through the Super SDK.
Unified Financial Operating System for Banks
Interactive Help, Smart Support
Guide customers to the right help topic for each of your products and services.
Provide interactive support with step-by-step guides customers can learn from on their own.
Automated customer support, 24/7, in the customer’s own words.
Save on the cost of physical training and onboarding.
Raise a ticket for any dispute and track it to resolution, right in the chat.
An Instant Support Assistant Inside Your App
24/7 Interactive Support
Help Topics, Multiple Languages
Ticket Support for Disputes
Ask Anything, Get the Exact Steps
What the customer sees in the chat, and what your team controls behind it.
In the app
Ask anything
How to get a card, repay a loan, find an agent or upgrade KYC, in the customer’s own words.
Exact steps
Guida names the screens and buttons to tap, so the customer knows exactly what to do.
Raise a ticket
When a person is needed, the customer raises a ticket in the chat.
One tap back to your app
Through the Super SDK, customers return to your app from any answer.
Behind the screen
Your modules only
Guida knows only the modules you switched on. Switch one off and its answers go with it.
Your help content
Answers come from your bank’s help content. Where there is no answer, Guida says so.
Tickets with context
Tickets reach your support team on the Partner portal with the customer’s context.
Your brand
Guida speaks in your bank’s name, in the colours, font and logo set on the Partner portal.
Instant Support with Guida for a Smarter Customer Experience
How Guida Works
Ticket Support That Follows Through
When a customer needs a person, for a failed transfer, a card issue or any dispute, Guida raises a ticket with a reference, keeps them updated in the app and by SMS, and your team resolves it on the Partner portal.
Open
Logged with a reference and waiting for your team.
In progress
Someone on your team is working on it; the customer sees each update.
Resolved
Fixed, confirmed to the customer and closed.
A Help Topic for Every Module
Customers can open a help topic to learn how to use each product you switched on: a short overview, key facts and a step-by-step diagram. Guida suggests the next question as a tap.
Partner portal
Switch It On, Shape What It Knows, Watch It Work
Your team switches Guida on as a module on the Partner portal. It answers only for the modules you switched on.
Module by module
Guida covers only the modules you switched on; switch one off and its answers go with it.
Help and tickets
Turn on help topics and ticket raising in the chat.
Your support desk
Tickets reach your team on the Partner portal with the customer’s context.
Maker-checker and portal PIN
Every change needs a second approval, and each request is signed with the UNIFOS portal PIN.
Lasting Value for Banks Across Africa
Fewer simple calls to your contact centre, as Guida answers questions instantly inside your app.
More of your products in use, because customers learn about them in the answers.
Disputes handled end to end. Guida raises a ticket, keeps the customer updated and closes it once it is resolved.
Explore Other Products
- BALANCE · Digital Banking
- Digital and business accounts
- Credit card and prepaid card accounts
- Loan accounts
- Reward points and redemption accounts
- ScanPay · Pay by QR
- Any merchant’s interoperable QR, any bank
- Static and dynamic QR codes
- Instacard, BALANCE account or another bank’s card
- Checkout on merchant sites
- Accepto · Merchant Acceptance
- SoftPOS for contactless payments
- POS terminals
- Payment links and online checkout
- Digital business accounts for settlement
- Instacard · Virtual & Universal Cards
- Virtual and physical card issuance
- Debit, credit, prepaid and gift cards
- Universal card
- Dynamic CVV for online payments
- Contactless payments with virtual cards
- Ace · AI Credit Exchange
- Three-way underwriting with an AI Checker
- Loan and credit card origination
- Portfolio management
- Collections and repayments
- Fundu · Agency Banking
- Cash deposits and withdrawals
- Bills, airtime and data
- Universal card pick-up
- Verified agents only
- Verifyed · KYC & Soft Token
- KYC management
- Liveness detection and face match
- BVN, NIN and ID verification
- Business and address verification
- Soft token issuance for 2FA
- Rewa · Loyalty Management
- Customised reward programmes
- Reward points and redemption accounts
- Points, cashback and tiers
Frequently Asked Questions
Guida is set up on the modules you switched on and your bank’s help content, offering contextual support, product walkthroughs and customer education. It serves as both an assistant and an onboarding tool, and where it has no answer it says so instead of guessing.
Launch the Future First
Launching a digital bank? Adding products to your app? Get your own mobile bank in your brand, or the UNIFOS Super SDK inside your app. Tomorrow’s banking, live today. Launch in weeks, on a revenue share.